Our products are delivered via our network of preferred local florists. Delivery is available Monday to Saturday in Australia. Sunday and Public Holiday delivery is not available.
For same day delivery, orders must be placed before 12:00 PM AEST. Orders placed after 12:00 PM AEST will be delivered on the next working day.
Orders placed on Saturday for same day delivery must be placed before 10:00 AM AEST. There are no deliveries on Sundays (please see Peak Holiday Period Deliveries below). Deliveries to remote and rural areas may not occur same day due to delivery restrictions.
During peak holiday periods (Valentine's Day, Mother's Day, Christmas, Easter etc.) same day delivery cut off times may be brought forward. Please refer to our section on peak holiday period deliveries below.
Requests for delivery at specific times of the day may be placed, but cannot be guaranteed. Normal delivery hours for our preferred florists are between 9:00 AM and 5:00 PM AEST for business addresses, 9:00 AM and 7:00 PM AEST for residential addresses.
Peak Holiday Period Deliveries
Mothers Day
To make sure your flowers arrive on time, please place your orders before 12:00 PM AEST on Saturday 9 May 2009. After this cut off, we will be delighted to get your orders, and will try our hardest to deliver on time; however we cannot give you a 100% guarantee. There are no timed deliveries on or the days leading up to Mothers Day.
Please note that with the volume of Mothers Day Flower orders, some flowers/products may be substituted based on availability per state. If this occurs we will fulfil the order to equal value if the selected flowers/products are unavailable.
We will however do our best to accommodate your delivery date and your order will be delivered over the Saturday 9 May 2009 of the Mothers Day weekend.
Orders placed after 12:00 PM AEST on Saturday 9 May 2009 will not be guaranteed for delivery. However, every attempt will be made to deliver your order.
Valentine’s Day
All orders are accepted and delivered but they must be ordered before the cut off time for guaranteed delivery for Valentine’s Day. There are no timed deliveries accepted on or the days leading up to Valentine’s Day.However special request will be accommodated by contacting us.
IN SHORT – we promise to make every effort to have the flower delivered as per your instruction.
Frequently Asked Questions Regarding Deliveries.
Question: Can City Flowers let me know when the flowers have been delivered ?
Answer: In practice, it is impossible to assure customers of a flower order delivery. We try to overcome this by offering AM/PM delivery time brackets and we always ensure that every effort is made to deliver within a specified bracket of time during the day. Should you have any queries in regards to a delivery, please email us on service@cityflowers.com.au or call us on 02 9956 6678 and please ensure that you have your order number handy. Timed deliveries are not guaranteed.
Question: What happens if no-one’s home when delivery occurs?
Answer: If we attempt to make a delivery and the recipient isn’t home, we will leave the flowers/gift either at the front or back door if deemed safe to do so or in a location outlined in any special instructions that you pass on to City Flowers (e.g. with a neighbour). If however we are unable to find a safe location our drivers will bring your flowers back to the florist and we will make contact with the recipient to arrange a pick up or a new delivery time and date. If a new delivery date is required we will charge an additional $ 10.00 delivery and admin fee.
